james

About James Grieve

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So far James Grieve has created 4 blog entries.

Having a Deliberate Approach to Customer Experience is a Winning Strategy

2018-04-10T13:25:37-08:00

In my experience in working on Customer Experience strategy with organizations in a variety of industries, one common theme emerges that separates the successful ones from the rest: having a deliberate approach. Successful organizations do this because they think about the people at the end of their [...]

Having a Deliberate Approach to Customer Experience is a Winning Strategy2018-04-10T13:25:37-08:00

The Benefits of Implementing a Customer Experience Strategy

2018-04-10T13:25:43-08:00

Customer Experience is an Innovative Way to Make Organizations Stand Out From the Competition. As customer expectations continue to rise, customers penalize companies that fail to deliver upon their expected experiences. Proactive organizations understand that designing and delivering exceptional customer experiences is no longer optional, and [...]

The Benefits of Implementing a Customer Experience Strategy2018-04-10T13:25:43-08:00

Consistency and Reliability are the Golden Links of Customer Experience

2018-04-10T13:25:29-08:00

Progressive business leaders need to care about reliable operational performance in key customer intersection points. These key inflection points, or moments of truth, drive decisions for customers to stay, leave, buy more, and recommend your organization to others. Read Full Article on LinkedIn by James Grieve [...]

Consistency and Reliability are the Golden Links of Customer Experience2018-04-10T13:25:29-08:00