Meeting the needs of SMES We are embarking on a unique moment in history. The number of Baby Boomer owners of small and medium-sized businesses is rapidly increasing and many are struggling to step back from their businesses let or considering how to get the value [...]
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So far James Grieve has created 4 blog entries.
In my experience in working on Customer Experience strategy with organizations in a variety of industries, one common theme emerges that separates the successful ones from the rest: having a deliberate approach. Successful organizations do this because they think about the people at the end of their [...]
Customer Experience is an Innovative Way to Make Organizations Stand Out From the Competition. As customer expectations continue to rise, customers penalize companies that fail to deliver upon their expected experiences. Proactive organizations understand that designing and delivering exceptional customer experiences is no longer optional, and [...]
Progressive business leaders need to care about reliable operational performance in key customer intersection points. These key inflection points, or moments of truth, drive decisions for customers to stay, leave, buy more, and recommend your organization to others. Read Full Article on LinkedIn by James Grieve [...]